Terms and Conditions TopX Game — Complete User Guide

01 Introduction & Acceptance of Terms

Welcome to topx game. This document contains the terms and conditions governing the use of the topx game online casino platform, accessible via our official website and mobile app. These terms constitute a binding agreement between you as the user and topx game as the platform operator.

By registering an account, making a deposit, or simply using any part of the topx game platform, you hereby confirm that you have read, understood, and agree to be bound by all terms and conditions stated in this document, together with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

Topx game reserves the right to modify these terms at any time. All changes take effect immediately upon being posted on this platform. Registered users will receive a notification via their registered email whenever a material change is made to these terms.

02 User Eligibility

To use the topx game service, you must meet all of the following eligibility requirements at all times when using the platform:

• Be at least 18 years old or the age of majority set in your jurisdiction, whichever is higher.
• Residing in a country or region where the use of the topx game platform is legally permitted.
• Not listed as an individual prohibited from online gambling by the relevant authorities.
• Not currently under a self-exclusion arrangement from the topx game platform or any other gambling platform.
• Having full legal capacity to enter into this binding agreement.
• Creating an account for your own personal use and not on behalf of any third party.

03 Registration & Account Verification

Each user is only permitted to hold one (1) registered account only on topx game. Opening multiple accounts under the same individual — whether using a different name, phone number, email address, or payment method — is strictly prohibited and constitutes a serious breach of these terms.

During registration, you are required to provide the following information, which must be accurate, complete, and up to date:

• Full name as shown on your identity card or passport.
• An active and reachable mobile phone number.
• A valid and active email address for communication purposes.
• Exact date of birth for age verification.

Identity verification (KYC — Know Your Customer) is mandatory before your first withdrawal can be processed. Documents that may be required include a copy of your identity card or passport, and proof of your payment method. The KYC process is designed to protect your account from unauthorized access and ensure the security of your funds at topx game.

04 Deposits & Payment Methods

Topx game accepts deposits via a range of convenient local payment methods for Malaysian users. All transactions are processed in Malaysian Ringgit (MYR) and deposits are credited to your account instantly upon confirmation from the payment processor.

The accepted deposit methods at topx game are as follows:

• DuitNow QR — Scan and pay directly from your banking app.
• FPX — Direct transfer from major Malaysian bank accounts.
• Touch 'n Go eWallet — Fast deposits via Touch 'n Go digital wallet.
• Boost — Payment via the Boost eWallet app.
• GrabPay — Deposit using GrabPay Wallet.

The minimum deposit amount is RM 30 per transaction. topx game does not charge any processing fees for deposits. However, your payment provider may impose their own charges, which are beyond topx game's control.

05 Fund Withdrawal

Withdrawals at topx game are processed quickly and transparently. Users may submit a withdrawal request at any time as long as the account balance is sufficient and all conditions have been met. Withdrawal processing time is between 15 and 60 minutes after approval by our finance team.

• The minimum withdrawal amount is RM 50 per transaction.
• For security purposes, withdrawals will only be processed to the same payment method used for the deposit.
• Full KYC verification is required before your first withdrawal can be processed.
• Withdrawals involving an active bonus are subject to the applicable wagering requirements.
• Topx game reserves the right to request additional document verification for large withdrawal amounts.

06 Bonuses & Promotions

Topx game offers a variety of bonuses and promotions to registered members from time to time. Each bonus carries its own terms that must be fully observed. The general terms applicable to all bonuses at topx game are as follows:

• Each bonus is subject to wagering requirement as stated in the applicable bonus terms before a withdrawal is permitted.
• Bonuses may only be used by the legitimate account holder and cannot be transferred to another account.
• Topx game reserves the right to void bonuses and associated wins if a bonus is misused or found to be in violation of these terms.
• Opening multiple accounts to obtain additional bonuses will result in the cancellation of all bonuses and account closure.
• Some bonuses have a usage time limit — expired bonuses will be deactivated automatically.
• Topx game reserves the right to modify or withdraw any bonus offer at any time without prior notice in the event of misuse.

07 Game Rules

All games available in the topx game lobby are operated using a Random Number Generator (RNG) that has been verified and audited by internationally accredited independent bodies. This ensures that every game outcome is genuinely random and cannot be influenced by any party.

The general game rules at topx game are as follows:

• Once a bet is confirmed and the game has begun, it cannot be cancelled or altered.
• Winnings resulting from technical errors, system disruptions, or software malfunctions are not considered valid and will not be paid out.
• In the event of a connection disruption during gameplay, the game result already recorded in the topx game system will be considered final.
• Each game provider has specific rules that apply to their game titles — users are encouraged to read the rules of each game before playing.
• Minimum and maximum betting limits vary by game type and are clearly stated within each game's interface.

08 Prohibited User Conduct

Topx game takes platform integrity seriously. The following activities are strictly prohibited and may result in immediate account suspension or closure, forfeiture of balance, and legal action:

• Opening more than one account at topx game, whether directly or through a third party.
• Using software, bots, automated scripts, or other technical means to gain an unfair advantage in games.
• Conducting financial transactions linked to illegal activities, money laundering, or terrorism financing.
• Sharing or selling topx game account information to any third party.
• Filing false or unsubstantiated chargeback claims through your bank or payment provider.
• Abusing the customer support system by filing false complaints or threatening topx game staff.
• Attempting to exploit bugs or technical vulnerabilities within the topx game system.

09 Account Security & Privacy

The security of your topx game account is a shared responsibility. topx game uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. However, you also play an important role in keeping your account secure:

• Choose a strong, unique password that is not used on any other platform.
• Do not share your password or login credentials with anyone, including topx game staff.
• Log out of your account after every session, especially when using a public or shared device.
• Enable two-factor authentication (2FA) for an additional layer of security on your account.
• Contact the topx game support team immediately if you suspect any suspicious activity on your account.

Your personal information is collected, stored, and processed in accordance with the topx game Privacy Policy, which applies alongside these terms. topx game will not sell or disclose your personal data to third parties without your consent, except where required by applicable law.

10 Account Closure & Suspension

Topx game reserves the right to suspend or close any user account at any time, with or without prior notice, if these terms and conditions are breached. Situations that may result in this action include:

• Violation of any section of these terms and conditions.
• Confirmation that the user is under 18 years of age.
• Detection of fraudulent activity or money laundering.
• Request from the relevant legal authorities.
• Account inactive for more than 12 consecutive months.

Users may also request the closure of their own account at any time via the account control panel or by contacting the topx game support team. For self-exclusion requests on responsible gaming grounds, the closure will be carried out within 24 hours and cannot be reversed during the selected period.

11 Liability Limits

To the extent permitted by applicable law, topx game shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of or inability to use this platform, including but not limited to:

• Financial losses incurred while playing games in the topx game lobby.
• Platform disruption or unavailability due to maintenance, technical errors, or factors beyond our control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.
• Damage to your device resulting from downloading or using the topx game app.

Topx game provides this platform on an "as-is" basis and makes no guarantee that the service will run without interruption. That said, our technical team works to maintain platform availability at a minimum of 99.5% per month.

12 Amendment of Terms & Conditions

Topx game reserves the right to review, modify, or update these terms and conditions at any time without requiring prior consent from users. Changes will take effect immediately upon the publication of the new version on this platform.

For significant and material changes, topx game will notify registered users via:

• In-platform notification upon your next login.
• A notification email will be sent to your registered email address.
• Announcements on the topx game website homepage.

It is your responsibility to review these terms periodically. Continued use of the topx game platform after any changes are published constitutes your acceptance of the updated terms.

13 Law & Jurisdiction

These terms and conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or related to the use of the topx game platform shall first be resolved through good-faith negotiations between both parties.

Topx game is committed to resolving any complaints or disputes in a fair and transparent manner. Should a dispute remain unresolved through negotiation within 30 days, both parties agree to refer the matter to a mutually agreed alternative dispute resolution process.

14 Contact Us

If you have any questions, concerns, or feedback regarding these terms and conditions, the topx game team is ready to assist you through various communication channels available 24 hours a day, 7 days a week:

• Live Chat: Accessible directly from the bottom-right corner of the topx game platform for immediate assistance.
• Email: [email protected] — Response within 2 to 4 business hours.
• FAQ: Visit page FAQ for answers to frequently asked questions.

The topx game support team, fluent in Malay, Mandarin, and English, is ready to help you understand any aspect of these terms or resolve any issue you encounter while using our platform.