Privacy Policy TopX Game —
Your Data, Our Responsibility

01 Introduction & Scope of This Policy

Welcome to the topx game Privacy Policy page. We understand that your trust is the most valuable asset we safeguard. This policy has been carefully crafted to clearly explain our personal data management practices in a way that is easy for all users to understand, especially those based in Malaysia.

This Privacy Policy covers all your interactions with the topx game platform, including our official website, mobile apps for Android and iOS, and all customer support channels we operate. It applies to all registered users as well as visitors who simply browse our platform.

Topx game operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of the collection, processing, and storage of your personal data is carried out in compliance with the provisions of this law. We take this responsibility very seriously, as we believe privacy is a fundamental right of every individual.

02 Personal Data We Collect

Topx game practises a data minimisation principle — we only collect data that is strictly necessary to provide you with a high-quality service. The categories of data we collect are as follows:

Data You Provide Directly:

• Full name as it appears on your official identification document.
• An active mobile number for account verification and communications.
• A valid email address for transaction notifications and important communications.
• Date of birth for mandatory age verification purposes (18 years and above).
• KYC information includes uploaded copies of your identification card or passport.
• Payment method details such as bank name and account number for processing deposits and withdrawals.

Automatically Collected Data:

• IP address and general location information (country/region) for security and compliance purposes.
• Device type, operating system, and web browser version used.
• Gaming activity data including login dates and times, games played, and wagering amounts.
• Complete financial transaction records including deposits, withdrawals, and bonuses received.
• Cookie and session data to enhance user experience and for internal analytics purposes.

Below is a summary of data types, purposes, and retention periods:

03 Purpose of Personal Data Use

Every piece of data we collect has a clear and legitimate purpose. topx game does not use your data for purposes unrelated to the provision of our online casino platform services. The primary purposes are as follows:

• Account Management: Creating, verifying, and maintaining your topx game user account securely.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments accurately and securely.
• KYC & AML Verification: Fulfilling legal compliance obligations related to identity verification and anti-money laundering.
• Service Communications: Sending transaction notifications, security updates, and important information relating to your account.
• Customer Support: Providing accurate and prompt assistance whenever you contact the topx game support team.
• Platform Improvements: Analysing usage patterns on an aggregate (not individual) basis to improve game quality and the user interface.
• Security & Fraud Prevention: Identifying and preventing suspicious activity, account abuse, and fraud.
• Related Marketing (with consent): Sending promotional information and exclusive offers — only to users who have given explicit consent.

04 Data Disclosure to Third Parties

Topx game does not sell, rent, or disclose your personal data to third parties for their marketing purposes. However, there are limited situations where we need to share your data with certain parties for legitimate operational purposes:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with authorised payment providers including FPX, DuitNow, Touch 'n Go, Boost, and GrabPay. They are bound by strict confidentiality agreements.
• Game Providers: Minimal game session data is shared with game providers to enable smooth game functionality. No full personal data is disclosed.
• Regulatory Body: When required by law or by a valid regulatory authority, we may need to disclose certain data to government agencies or regulatory bodies.
• Identity Verification Services: KYC information is shared with authorised third-party identity verification service providers for document verification purposes only.

All third parties that receive data from topx game are bound by data protection agreements. They are only permitted to use that data for the specific agreed purposes and must comply with the security standards we set.

05 Security & Data Protection

Topx game continually invests in the latest security infrastructure to protect your personal data from unauthorised access, loss, misuse, or modification. The key security measures we implement are:

• 256-bit SSL/TLS encryption for all data communications between client and server.
• Passwords are stored in hashed form using the bcrypt algorithm — no one at topx game can ever view your original password.
• Two-factor authentication (2FA) is available and strongly encouraged for all user accounts.
• Real-time security threat monitoring by our cybersecurity team.
• Penetration testing is conducted periodically by independent security firms.
• Role-based access control ensuring staff can only access data required for their specific duties.
• Encrypted data backups are stored at separate secure locations for disaster recovery.

06 Cookies & Tracking Technologies

Topx game uses cookies and similar tracking technologies to enhance your experience, ensure account security, and understand how users interact with our platform. Our cookies fall into several categories:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, currency, and display settings for a seamless return experience.
• Analytics Cookies: Collecting aggregate data on usage patterns to help us improve platform design and performance.
• Security Cookies: Helping identify suspicious login attempts and abnormal activity on your account.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the topx game platform. Analytical and functional cookies can be disabled without impacting core platform functionality.

07 Data Retention Period

Topx game retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws in Malaysia. Our general data retention period principles are:

• Active account data is retained for the duration your account remains active on topx game.
• After account closure, basic data is retained for 7 years to meet financial audit and legal requirements.
• KYC documents are retained for 5 years after account closure in accordance with AML compliance requirements.
• Technical logs and activity data are retained for 2 years for security and investigation purposes if required.
• Marketing data and communication preferences are deleted within 30 days after you withdraw consent.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with the data disposal procedures established by the topx game technology team.

08 User Rights Regarding Personal Data

Under the Malaysia Personal Data Protection Act 2010 and topx game's internal policies, you have the following rights regarding your personal data:

09 Children's Privacy

Topx game is a platform strictly intended for individuals aged 18 and above. We do not knowingly collect or process personal data from underage children. This is an absolute policy with no exceptions.

If you believe we may have collected data from someone under the age of 18, please contact us immediately at [email protected]. We will investigate and take immediate action to delete the relevant data and close the account if confirmed.

10 Links to Third-Party Websites

Topx game platform may contain links or references to third-party websites or services in certain contexts, such as payment providers or game providers. Please be aware that:

• Topx game is not responsible for the privacy practices or content of those third-party websites.
• Once you leave the topx game platform, this Privacy Policy no longer applies.
• You are encouraged to read the privacy policy of every third-party website you visit.
• Any data sharing that occurs on third-party websites is beyond the control and responsibility of topx game.

11 Privacy Policy Amendment

Topx game reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make significant amendments, we will:

• Displaying a clear notice on the topx game homepage at least 14 days before the amendments take effect.
• Sending email notifications to all registered users affected by the relevant amendments.
• Updating the "Last Updated" date at the top of this document.
• Maintaining an archive of previous versions of the Privacy Policy for user reference if needed.

Continued use of the topx game platform after amendments take effect will be considered your acceptance of the updated terms. If you disagree with any amendments, you have the right to close your account by contacting our support team.

12 Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how topx game handles your personal data, do not hesitate to reach out to us. Our privacy and data protection team is ready to assist: